The Reservations Coordinator receives incoming calls for Jay Peak Resort Properties and Burke Hotel & coordinates required reservations, informing guests of booking policies. Responds to email inquiries, communicates, manages and maintains reservation segments for 3rd party extra-nets, Corporate, Wedding and other Call-in Group  business for Jay Peak and Burke Resort. (this includes all FIT business requiring set up, invoicing and payment process’s).

The Reservations Coordinator is responsible for all Sports related Call in blocks to include coordination with team leaders regarding rates & room counts – maintaining weekly inventory and individual deposits for team reservations. Additionally, maintaining weekly reporting and accounting processes for ice time allocations, as well as supporting the departmental activity and online fulfillment sales of Resort gift cards and amenity reservations as necessary.

• Apply Online
• Email hr@jaypeakresort.com or call 802-327-2183 to speak with someone directly
• See full Jay Peak Resort Job Listing

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

• Answers incoming calls for lodging guest reservations inquiries for Jay Peak/ Burke Resorts as needed.
• Set up, manage & provide relevant reporting for team blocks & rooms for call-in reservations.
• Provide sport policy and rate documents to team leaders
• Keep accurate records of room counts for teams
• Release unpicked up rooms at designated timelines on daily/weekly basis as required
• Maintain accounts & email confirmations to team members at designated 14 day timelines
• Maintain reports for teams, room nights, pick-ups and drops.
• Maintain weekly accounting for Ice Time.
• Maintaining Operator or Group payments and finalizing invoices once complete.
• Assist guests in best understanding the Resort’s various lodging accommodations, packaging options available & on property amenities.
• Reserving accommodations for Resort guests, most suited to their needs, verifying availability and quoting costs.
• Relay deposit/cancellation policies, processing advance deposits, emails confirmation letters, supplying details of check-in and check-out.
• Maintain current knowledge of lodging specials, sell rates & Resort events.
• Obtain beneficial information from incoming callers, offering effective tracking for resort sales.
• Maximize potential room revenue by following specified selling guidelines.
• Maintain fulfillment requirements by assisting agents to fulfill Move Up card online sales.
• Other duties as assigned by supervisor, which could be directly related, or unrelated to original position.