The Event Services Coordinator serves as a key liaison with clients and internal stakeholder groups (F&B, Lodging, Maintenance, Security, Parking, etc departments) by effectively maintaining various communication skill sets. This position provides administrative support, works on special projects as assigned and is proactive and responsive in a timely, friendly, tactful and professional manner.

• Apply Online
• Email hr@jaypeakresort.com or call 802-327-2183 to speak with someone directly
• See full Jay Peak Resort Job Listing

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

Ability to fulfill all duties included in Customer Service Agent and Guest Services Agent as well as Supervisors’ job descriptions; completes these and other tasks as assigned by accomplishing the following duties:

• Works closely with DOS, DOL and Catering Director.
• Books and coordinates catering details for smaller in-house meetings and events.
• Maintains an active trace/follow-up system for all incoming calls and daily job duties.
• Responsible for becoming fully versed in all event spaces, facilities and resort amenities.
• Organizes and maintains filing system of current and past clients.
• Keeps internal teams promptly and fully informed of all unusual matters or potential problems so corrective action may be implemented as needed.
• Utilizes current BEO software to accurately block event spaces, set client traces and generate Banquet Event Orders (BEOs).
• Collects, organizes, copies and distributes banquet event orders.
• Utilizes current lodging software to check lodging availability, secure lodging room blocks, enter rooming lists, etc.
• Generates complete and accurate daily event schedules and reader boards.
• Works with room layout software to provide detailed visual confirmation for clients.
• Generates Group Resumes for all hotel events.
• Responsible for being informed of conference center, base facility and Group Sales office agendas.
• Generates complete and accurate function agenda, calendars and reader boards.
• Prepares and maintains weekly reports such as weekly resume agenda.
• Meets and works alongside clients throughout the duration of their events.
• Attends and participates in all required meetings.
• Arrives at scheduled work time, with a neat professional appearance appropriate for corporate or wedding clients.
• Remains available to hotel colleagues via email while on property.
• Generates amenities requests and inputs traces in appropriate CRM database tools.
• Upsells full complement of resort activities to include Waterpark, Ice Haus, Golf, Hiking, Tram, Concerts, etc.
• Completes post-event recap/feedback forms in a timely fashion.
• Other duties as assigned, which could be directly related, or unrelated to original position.

INCENTIVES

In addition to the standard resort perks & benefits that can be found outlined here, the resort is proud to offer the following for this specific role:

• Annual gratuity expectations of $3,000-$6,000 based on business volume.